These Terms of Service (“Terms”) govern your use of Madlen Teacher, our teacher platform and mobile app (the “Platform”) and the madlen.io website (the “Website”), together the “Services”, provided by [Madlen Teknoloji A.Ş.] (“Madlen”, “we”, “us”).
By creating an account or using the Services you agree to these Terms. If you use Madlen through your school or trust, the agreement between Madlen and your school or trust also applies, and it takes priority where it differs from these Terms.
The Services
Madlen TeacherMadlen is an AI-assisted platform for teachers: lesson planning, curriculum-aligned resources, rubric-based assessment and feedback, and reporting. It is co-designed and tested with teachers. The Services are developed continuously: features may be added, changed or withdrawn over time.
Website (madlen.io)The Website gives information about Madlen and offers articles, resources and training. Its content is for general information.
Accounts and eligibility
Applies to: Madlen Teacher
- You must be 18 or over and use the Platform in your capacity as a teacher or other education professional.
- Give accurate information when you create your account and keep it up to date.
- Keep your sign-in details confidential. Tell us at hello@madlen.io straight away if you think someone else has accessed your account.
- If you accept these Terms on behalf of a school or trust, you confirm that you are authorised to do so.
- When you sign in with Google or Microsoft, their terms also apply.
- Accounts on school and trust plans are for teachers and school staff only; pupils do not have accounts. The school or trust manages its staff's use through its school dashboard.
Plans, payment and cancellation
Applies to: Madlen Teacher
- Individual teachers can use the Free, Pro or Studio plan. Schools and trusts can buy institutional plans. Current plans and prices are shown on our pricing page and at checkout. UK prices for individual plans include VAT.
- Everyday tools are subject to fair use rather than a fixed allowance. We may limit excessive or shared use, and we will contact you first where practicable.
- Premium tools either use a monthly allowance or are available on certain plans only. Top-ups are optional and are only charged with your consent.
- Studio is also available annually, with two months free compared with paying monthly.
- Paid individual plans renew automatically until you cancel. We email you before each renewal. You can cancel at any time and keep access until the end of the period you have paid for.
- We give at least 30 days' notice of price rises and other material changes. Changes that are unfavourable to you apply only from your next renewal, so you can cancel before they take effect.
- Content you generate is kept according to your plan: 90 days on Free, and your full history on Pro and Studio.
- Except where the law requires otherwise, payments are not refunded for partial periods.
- Institutional plans are governed by the agreement or order form agreed with the school or trust, including fees, term, cancellation and refunds.
If you buy as a consumer
If you buy a paid plan for yourself rather than for your school, you have the right to cancel within 14 days of your purchase. If you ask us to start the service during that period, we may deduct an amount for the service already provided, as the law allows. To cancel, email hello@madlen.io. Nothing in these Terms affects your statutory rights, including under the Consumer Rights Act 2015.
Acceptable use
You must not use the Services to:
- infringe anyone's intellectual property, privacy or data protection rights
- create or share content that is unlawful, fraudulent, harmful, hateful or harassing, or that could harm children
- spread disinformation or produce deliberately misleading content
- compromise the security of the Services, manipulate the AI systems, scrape data or reverse engineer the Services
- breach academic integrity
- present AI-generated Output as if it were written by a person
Madlen TeacherDo not enter pupils' names, contact details, identification numbers or special category data (such as health or SEND information) into the Platform or its AI tools.
If we find a breach of these rules, we may suspend or close the account. On a school plan, we will tell the school or trust.
AI features and outputs
Applies to: Madlen Teacher
- The Platform uses AI to generate content. We do not guarantee that outputs are accurate, complete or suitable for your purpose.
- Treat outputs as drafts. Review, edit and approve them using your professional judgement before you use them with pupils.
- Madlen supports your professional judgement in assessment and does not replace it. Outputs should not be the sole basis for assessing a pupil, and decisions about pupils remain with you and your school. Madlen does not make automated decisions about pupils' placement, discipline or eligibility, and does not monitor or profile pupils.
- Madlen supports your school's safeguarding procedures and does not replace them.
- When you use an AI feature, your prompt and any uploaded file are sent to AI service providers to generate the response, as described in our Privacy Notice.
- We do not use your Input or Output to train AI models.
Your content and intellectual property
Madlen Teacher- You keep the rights in the content you upload (“User Input”). You give us permission to use it only to host, process and display it so that we can provide the Services to you.
- You confirm that you have the right to use what you upload and that you are not uploading protected material without permission.
- The intellectual property rights in content generated by AI through the Platform (“Output”) belong to Madlen. We grant you a broad, royalty-free, perpetual licence to use, adapt and share Output in your teaching and professional work, in assessment, and within your school or trust. Commercial publishing, bulk resale, or using Output to train other AI models needs our written consent.
- We process User Input, Output and usage data to provide and improve the Services, as described in our Privacy Notice. We do not use them to train AI models.
- The Services, including their software, design, interface and educational content, belong to Madlen or its licensors. No rights are transferred to you except those set out in these Terms.
- We may use suggestions and feedback you give us about the Services without paying you for them.
- If you believe content on the Services infringes your rights, send the details to hello@madlen.io. We may remove or disable access to the content after reviewing your notice, and repeated infringement can lead to an account being suspended or closed.
Using the Website
Applies to: Website (madlen.io)
- Content on the Website is for general information and is not legal, pedagogical or professional advice.
- You may use the articles, images, videos and downloadable resources for personal and educational purposes with attribution. You may not reproduce or republish them commercially.
- The Website contains links to other sites and embedded content. We are not responsible for their content or practices.
- Give accurate information in our forms. We use it as described in our Privacy Notice.
Suspension and closing your account
Applies to: Madlen Teacher
- You can close your individual account at any time. Accounts created by a school or trust are closed through the school or trust.
- We may suspend or close an account that breaches these Terms or is being misused.
- When an account is closed, we delete the data as described in our Privacy Notice: deletion requests are completed within 30 days, and accounts unused for 18 months are deleted automatically.
Our liability
- The Services are provided “as is”. We do not promise that they will be uninterrupted or error-free.
- Nothing in these Terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, for your rights under the Consumer Rights Act 2015 that cannot be excluded, or for anything else that cannot be limited or excluded by law.
- If you are a consumer, we are responsible for loss or damage you suffer that is a foreseeable result of our breach of these Terms or our failure to use reasonable care and skill.
- Subject to the above, for individual accounts we are not liable for indirect or consequential loss, and our total liability is limited to the greater of the fees you paid in the 12 months before the claim or £150.
- For institutional accounts, liability is set out in the agreement with the school or trust.
- You agree to indemnify Madlen against claims arising from your breach of these Terms or your misuse of the Services.
Changes to these Terms
Madlen Teacher- We may update these Terms. The current version is always on this page.
- We will tell you about material changes by email or in the Platform at least 30 days before they take effect. Changes that are unfavourable to you apply from your next renewal.
- Schools and trusts can object to an unfavourable change within 30 days of our notice and stay on the previous Terms until the end of their current contract period or academic year.
Website (madlen.io)Changes that affect only the Website take effect when they are published on this page.
Governing law and disputes
- These Terms are governed by the law of England and Wales.
- We will try to resolve any dispute with you informally first. If we cannot, the courts of England and Wales have jurisdiction, unless your agreement with your school or trust says otherwise.
- If you are a consumer, the consumer protections and courts of the part of the UK where you live remain available to you. You can also use alternative dispute resolution if we cannot resolve a complaint directly.
General
- These Terms, together with any signed institutional agreement, are the entire agreement between you and us about the Services and replace any earlier discussions or agreements.
- If any part of these Terms is found unenforceable, the rest still applies. If we do not enforce a right straight away, we have not given it up.
- You cannot transfer your rights under these Terms without our consent. We may transfer ours as part of a merger, acquisition, sale or transfer to an affiliate.
- We send notices to the email address on your account.
- Neither of us is liable for delays caused by events beyond reasonable control, such as a natural disaster or a widespread outage.
- Madlen integrates with third-party services, including sign-in with Google or Microsoft. Their own terms and privacy practices apply, and you are responsible for how you use them.
